Transport Survey...Methodology

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Community Transport in the upper Rhondda Fawr

- a study for Abergorci Community Hall

Meurig Parri - August 2003

3. Methodology

   3.1. The study used a qualitative rather than quantative approach to achieve its objectives. Many people came forward to volunteer information, and this was very welcome. However particular attention was given to finding and learning the views of those ‘hard to reach’ people and groups whose stories and opinions remain virtually unknown, despite research work in their communities. These almost ‘invisible’ people are usually the ones who suffer social exclusion, have most difficulty accessing services including transport services, and remain most pessimistic about the possibility of improvement in those services.

   3.2. It was discovered at an early stage that a degree of ‘survey fatigue’ exists in the area. There have been a lot of surveys and studies undertaken over recent years, and many people appear to have little faith in such work leading to concrete improvements in their quality of life.

   3.3. The following chronology was followed;

      • Agreement with the contact officer in Abergorci Hall regarding detailed objectives and methodology.

      • Familiarisation with the geography, social and political structure, transport network, community activities and information resources of the area.

      • Study of results of the Abergorci Community Hall community survey in 2002.

      • Using immediately available information, interviews in person and by phone with representatives of community organisations, RCT CB Council elected members and officials, and with identified key individuals within the community.

      • Using information collected in the first level of interviews, and by observation, seeking hard to reach people within the community who were thought to have transport difficulties; contacting them; negotiating access; and conducting interviews. The aim was to interview a representative sample of people and organisations who have views to contribute, and a representative sample of people and organisations who would be potential customers for CT3.

      • Seeking contributions by publicity in newspapers and through public display of posters.

      • Holding a public meeting in Treherbert.

      • Speaking at meetings of community groups.

      • Making a ‘Transport Needs Map’ with young people at Alison House Youth Centre, Cwmparc.

      • E-mail correspondence with political representatives.

      • Undertaking a small scale street survey in Treorci (see Appendix 3).

      • Research using printed and internet resources. See Appendix 4 for publications which were referenced.

      • Use of a postal survey to 106 organisations who were not interviewed. See Appendix 6 for a copy of the survey form.

      • Use of leaflets for distribution at Blaenrhondda fete and by RCT CB Council Community Care Department.

      • Collection of information regarding existing CT operations in the area.

      • Analysis, confirmation and collation of information collected.

      • Preparation of the final report.

   3.4. Although there are obvious and frequent overlaps, it was useful to collect information where possible under headings which reflect most transport needs in which CT has a role:

      • Non-Emergency Patient Transport

      • Work and Further Education / Vocational Training

      • Transport Needs of Young People

      • Shopping and Access to Services

      • Transport Needs of Older People

      • Transport Needs of People with Disabilities

      • Community Activities

      • Sports and Leisure activities

      • Social Contacts

   3.5. All who were involved in the study were informed;

      • Of the purpose of the study, details of the lead body (Abergorci Hall), and of the support of RCT CB Council.

      • That there was no guarantee that any recommendations made would necessarily be implemented.

   3.6. In addition, people interviewed as individuals were informed that their personal details would remain confidential. Contributions were accepted through the medium of English or Welsh, as people wished. Communication with all those contacted for purposes of the study was approximately 85% in English and 15% in Welsh.

   3.7. This study reflects circumstances as they exist at the time of the study only. It relates to a snapshot in time. However CT needs and demand change constantly, with changes to bus services, the closing of a surgery, a new leisure centre, young people passing their driving test, etc. In order to plan the optimum CT service for the area a system of constant review and update of CT needs and demand is required.

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